Refund Policy

As part of our regular service practices, for day-to-day ordering, this page explains the standards that apply when you shop with us.

Cancellations

As part of our regular service practices, to explain this clearly, you may ask to cancel before shipment. Once an order has shipped, it is handled under this Refund Policy.

As part of our regular service practices, in line with our store practices, email: Support@bydrshd.shop
Phone: (860) 902-3874
Address: 199 Walnut St, Newark, New Jersey, 07105, US

Return Condition

As part of our regular service practices, our usual approach is that items should be returned with the included components and proof of purchase. Custom products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not eligible for change-of-mind returns. These limits do not reduce your rights when an item is damaged, defective, incorrect, or incomplete.

30-Day Returns and Exchanges

As part of our regular service practices, for a straightforward experience, you may request a return or exchange within 30 days after delivery. Contact us at Support@bydrshd.shop before sending an item back so we can authorize the return and provide instructions.

Refund Timing

As part of our regular service practices, to keep expectations clear, after an approved return is received and inspected, the refund is issued to the original payment method within 5–10 business days. Your bank or card provider may require additional posting time.

Return Shipping

As part of our regular service practices, to make the process easier to understand, our store pays return shipping for approved change-of-mind returns and for damaged, defective, incorrect, or missing-item claims. The default return address is 199 Walnut St, Newark, New Jersey, 07105, US. Do not send a return until instructions are issued.